Refund policy

BallerLab Return & Refund Policy

At BallerLab, we take pride in providing high-performance football gear designed to help you level up your game. If you're not completely satisfied with your purchase, we're here to help—with some simple conditions in place.

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Returns

We accept returns within 14 days of delivery. To qualify for a return:

• The item must be unused, unworn, and in its original packaging

• Tags, labels, and any protective covers must be intact

• A proof of purchase (order number or receipt) is required

Returns that do not meet these conditions will not be accepted.

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Exchanges

We do not offer exchanges.
If you need a different size or product, you may return your item (if eligible) for a refund and place a new order separately.

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Non-Returnable Items

The following items are not eligible for return:

• Opened or used recovery or hygiene products (e.g., nasal clips, massage pads, lung trainers)

• Any item marked as Final Sale

• Digital or gift card purchases

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Refunds

Once your return is received and inspected, we will notify you via email. If approved:

• Your refund will be processed to the original payment method

• Allow 5–10 business days for the refund to appear on your account

Shipping charges are non-refundable, unless the return is due to our error or a faulty product.

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Damaged or Incorrect Items

If your item arrives damaged, faulty, or incorrect, contact us within 48 hours of delivery at ballerlab7@gmail.com with:

• Your order number

• Description of the issue

• Clear photos of the item and packaging

We'll resolve the issue as quickly as possible.

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How to Start a Return

To initiate a return, email ballerlab7@gmail.com with:

• Your order number

• Reason for the return

• Any relevant photos (if applicable)

We’ll get back to you within 1–2 business days with return instructions.

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BallerLab reserves the right to deny returns that do not meet the conditions above.